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Testimonials

"I attended the viewing for Mr. George E. King, (someone whom I have known for more than 20 years). I wanted to thank you and your staff for the warm welcome extended to those who visited. I would like to wish you, your directors and all the staff at New Haven Funeral Centre God's blessing. "
- M. T.
"Thanks to the New Haven team for taking good care of my brother God bless you all!"


-J. M.


"I want to say Thank You to Shari and Lance for the way you took care of my brother Mark Wilson. You showed such compassion I can truly recommend you I want to wish you all the very best for 2018 and beyond. God Bless You!"
​-S. M.

"I would like to say thank you to the staff and directors of New Haven Funeral Centre. At a time when the world turned upside down, Shelley and her team extended themselves above and beyond all expectations with all aspects of the funeral services of our father George King. They were there from the first call to the final farewell and they are still assisting us. They exemplify care and dedication at the highest level as they were able to address our needs and minister to our family at a time of great sorrow and grief. THANK YOU, New Haven for being a cut above the rest and we pray God's continued blessings and success on your business. "
-Pastor Andrew King and Family 


"Shelley, I'd like to thank you and your colleagues in the arrangement of my mother funeral, you guys did a tremendous job accommodating me as well as the arrangement that you made in Jamaica for the body to be picked up upon arrival. It's my first experience dealing with a funeral Center and you assisted me in every way possible, you made it quite easy for me during my difficult time and I appreciate the help that you have given. The funeral went well and in the future I would recommend you to anyone that need assistance! Again, I thank you and your staff for the tremendous job that you showed me as well as taking the time to explain everything as well as the procedure, & having the paperwork ready for me.. I greatly appreciate it."

​Thank you!
- B. J.
"I was in search of the right place to take care of my wife's services, and I found it at NEW HAVEN with such a refreshing atmosphere.  The service was EXCELLENT and affordable. The staff were very compassionate, helpful, very detailed in how they guided me through the whole process, they made it so easy for me.   I would highly  recommend using New Haven, as Pastor of the Nigerian  community and communities at large, this funeral centre is First class, and like no other.  Shelley and your team best wishes and God Bless You All!"

- Pastor Peter Abraham
"We were invited to the pre-opening tour of the New Haven Funeral Centre by a friend. The moment we entered the building, we were delighted by the ambiance, and the elegant state-of-the-art funeral home that we saw. The staff at New Haven approached us with such professionalism, care and love. As a result of our experience, we decided to return to set up our pre-planned funeral arrangements. The staff explained everything to us thoroughly, which helped us make our decisions. For us, New Haven Funeral Centre is a place where, for a moment, your bereavement turns to comfort and acceptance. It is a place where one will be contented laying their loved ones to rest. " 

-Clive and Glenda Nicholson   

Your staff and service was exceptional! I have been hearing nothing but good things from my family and friends, of how much they enjoyed themselves and were so happy and pleased with the food, staff and the facility. You are a one in a million Shelley, and words cannot say how thankful and grateful we are to you for all you have done; from the small things such as a hug and smile to the big things such as making my mom have a great send off. 
​I know my mom would have been happy with how everything went and that everyone came, and had a good time. That’s how she would have wanted it. She was full of life and always wanted the people around her to be happy. Thank you for letting us be ourselves at the reception ,and you didn’t rush us out. I know your staff was happy as well to celebrate with us and WE 
loved that. 
Love you all!
Once again THANK YOU
Karen, Campbell family and friends

Shelley,

 On behalf of Cheryl and I....My gosh, words can’t explain the gratitude that we have for all of the hard work, love, and attention you put into taking care of Dwayne and making today absolutely perfect.
 
All of the stars aligned when Dwayne passed in regards to planning. Everyone was at complete ease knowing you would be taking care of Dwayne. It brought down everyone’s anxieties and worries with regards to his care. Although it was a difficult day, it was a beautiful day and we owe that to you and your team.

I truly am proud to say the process was seamless and smooth, we could not have asked for a more professional, genuinely caring individual than yourself to have worked with.

We were truly blessed to have met you, you will forever be an imprint in my mind. I will always big up New Haven and make that my first and foremost recommendation to others.

Always Cheryl Rose and Keron 
Keron



"Thank You and your staff for a beautiful space and calm atmosphere, I walked away in peace...God bless you all, and another thanks to the Funeral Director and for the good food."

-D. Bascom


"To The New Haven Team,
Thank you so much for everything yesterday! You truly made this sad occasion so pleasant to deal with.  People are still ranting and raving about Michael’s celebration of life..."

-Anderson & Scott Families

"On behalf of the Cislyn McGhie's family, we just want to express our heartfelt gratitude to your entire staff for the wonderful job you did in preparing our mother for her home-going ceremony.

Thank you for being diligent in working out the details of the funeral and for your patience in making sure everything was perfect for the service and internment.  Your kindness and gentleness did not go unnoticed.  We believe and know in our hearts that she had the best team preparing her for her final appearance and she would have been pleased.  The way you treated our family, made us feel as though you were part of our family. 

Our Dad said that you did a great job, so that settles it!


Also, the patience that your entire staff demonstrated, the quiet demeanor you exhibited and the professionalism you
showed is very difficult to find under any circumstance. 

It would be remiss if we did not acknowledge Shari for her patience and commitment from the first minute we met her to the very end. No matter how big or small the changes were, the rebounding of mom’s guest book, she handled every bit of it with such professionalism and understanding – Thank You Shari!

The task of a funeral preparation cannot be easy, since different families have varying needs and requests that they want met.  Therefore, it takes not just talent, but loving, caring people to work with different families and to help them through their time of grief, by giving them the assurance that their particular desire and wishes for their loved one will be met, and you did just that.


May God richly bless each one of you as you continue to offer your service to Canadian families."

The McGhie/Palmer Family
Joseph, Raymond, Carol, Paul, Patrick, Heather & Jacinth

First of all, what can I say .. You were recommended to me from a few friends and you didn't let them or US down!  For me, the situation still sucks but it's  comforting knowing that my son, was laid to rest with a beautiful service and burial. 
THANK YOU ALL!"

DS

"Shelley and everyone else who was a part of the planning and delivery of the celebration of my nephew,
 I cannot thank you enough for all of your hard work, love, professionalism and commitment to ensuring these two days were incredible. Taking the most stressful time of a families life, you made us feel well taken care of and in God’s hands. 
 
Lovingly and respectfully,"
 -J & L 

"I have the pleasure of meeting both Shelley and Shari at New Haven, I have to say they are two of the most professional ladies in the industry. I have spoken to several funeral home but New Haven by far made us feel very comfortable during our time of grieving. They made everything seems so easy and accommodated all our request. Other family members and guests also commented on how professional and friendly the New Haven staff were. I would use them again."

- A. Russell


​"Let me start by first saying thank you very much for the loving kindness and care you & the New Haven staff displayed over the last few weeks. My uncle's service was beautiful. "

- Andrea, Nicholas & the rest of the Carters
Thank you so much for taking care of my Grandmother (Olga Brown) arrangements for the past several weeks.
You did an outstanding job supporting my Aunt Dawn and my Mother Yvonne through such an emotional period.
Thank you for the wonderful job on the slide show.  I recently placed an order through the online site.
Once again I would like to thank you for all the help and support you have given us.
Have a very Merry Christmas and a Blessed New Year.
All the best,
La-Tania



Hi Shelley, sorry I missed you today. Your girls were amazing. Customer service was 100%. Thanks again for everything. My mom and I really appreciate your service. God bless you and your business. 
 Much appreciated
 
Dionne Drummond


Your staff and service was exceptional! I have been hearing nothing but good things from my family and friends, of how much they enjoyed themselves and were so happy and pleased with the food, staff and the facility. You are a one in a million Shelley, and words cannot say how thankful and grateful we are to you for all you have done; from the small things such as a hug and smile to the big things such as making my mom have a great send off. 

​I know my mom would have been happy with how everything went and that everyone came, and had a good time. That’s how she would have wanted it. She was full of life and always wanted the people around her to be happy. Thank you for letting us be ourselves at the reception ,and you didn’t rush us out. I know your staff was happy as well to celebrate with us and WE 
loved that. 
Love you all!
Once again THANK YOU
Karen, Campbell family and friends. 

Hi Shelley,
I wanted to take a moment to sincerely thank you and your team for all the help you've given us in making my Dad's funeral go as smoothly as possible. From the bottom of our hearts we appreciate all you guys did. You showed us compassion and understanding and this is what's needed in times like this.  Through every email, phone call and exception you provide to our family, I am truly pleased and will be HIGHLY recommending New Haven to anyone who has the need. Many were impressed by the little details (ie, Jamaican colors, flag insert, flag flower arrangement etc.) you did, to make it more personal. The food was also amazing!
 We know this is a long process of mourning and we're are trying to cope but the celebration of my Dad's life was able to come to life with the help of you and the kind staff of New Haven. 
Again, thank you. 
With deep gratitude, 
Sebrina and the Smellie Family
Dear Shelley,

I must commend you again and again for your forward thinking and your amazing professionalism with your business! You have done an amazing job with your team! I am so proud of you all! 

I sat quietly at Ian Gordon's funeral a few weeks ago and I observed you lead the proceedings as the Funeral director that day and I had joy in my heart to see you operate! 

This month and every month I celebrate you and your team because you dared to step out on a dream and make it happen and you all made it happen in an amazingly professional manner. I encourage you to keep serving so amazingly! You all have done exceptionally well! May God continue to use you in this avenue! Although I live way out in Pickering and don't get a chance much anymore to get out to Mississauga and Brampton area as when I Pastored in Brampton I can never forget what great work you are doing! After Pastoring in Brampton for six years I was transfered to Scarborough to Pastor. I have been here now for two and a half years but I cannot forget you or the work you are doing! Keep it up and know that you will always remain in my prayers.

​- Love from Rev. and Lady Coleman.
Hi Shari 
I just wanted to thank you and all the staff too again for everything.
You made this process and celebration of my dad amazing.  Sorry for going a bit over though yesterday!
I also wanted to share there were loads of compliments on how great the services were. Also about how you guys set up everything and the food. Everything truly was great.
Take care, 
Richard 
Dear Shelley,
I wish to extend my heartfelt thanks to you and your staff for making my period of bereavement less painful.
Your professionalism went above and beyond.
Thanks again.
Respectfully
Ethel

Hey Cassandra!

I am emailing you to Thank you, once again on behalf of my family, regarding your assistance with our cousin Conrod Bowes. 

Your hospitality and making us feel special, like family made it easier to trust you and New Haven. 

Thanks so much,

R. Morgan.

Hi Shelley,

Thank-you again so very much for everything which you & your staff did for our memorial service & reception for our Mom on Sunday.   You guys all went above & beyond, made everything flow so smoothly, stress-free experience, beautiful & comforting atmosphere, warm-hearted personalities, etc., etc., etc.   We had so many people complimenting on your facility & how everything went over.  

Sincerely,
Anya  Bruney-Francis

I want to thank the team at NHFC for the hospitality and the professionalism that was given to my family and friends of the late VIVIAN A (KEITH ) MORGAN & CONRAD BOWES. May God continue to bless each of you

Paul J. Morgan

Hi Shelley, sorry I missed you today. Your girls were amazing. Customer service was 100%. Thanks again for everything. My mom and I really appreciate your service. God bless you and your business. 
 Much appreciated
 
Dionne Drummond

Our Family was very pleased with New Haven, not only pleased but proud, Shari was very accessible and professional, someone was always there to answer questions either when we called or emailed. It is a beautiful well designed building and both levels are very accessible by the elevator and stairs. My Dad was cremated but before he was cremated I had to identify him, but I can tell you the new haven team made my dad look good before the cremation, his hair was combed nicely and he looked peaceful. They did the catering and when I say the food was excellent it is an understatement BRAVO Chef Delroy Thank you New Haven.

Paul Dunn

I have been meaning to send this for a week now...just wanted to say how I impressed I was with the level of care and professionalism that was shown at the recent funeral I attended at your centre. The funeral was for Veronica Beverly Thompson and she had a wonderful send off thanks to your centre! Much appreciated!!!

Nastassia Subban


I can't stop raving about New Haven Funeral Centre (really wish I'd done more research when my passed away 3 months ago). They conducted the funeral service for my cousin on May 26, 2019 and the entire staff was pleasant and so easy to deal with. The 2 hostesses who helped with the reception were so polite and hard working. I really hope our West Indian community will continue to allow them to provide funeral services for their loved ones. Keep up the great work!

Special thank you to Diane, Dave, Loraine and Brittney for your patience and compassion. Jennifer and Cassandra - you ladies made our day so much easier with your attention to detail and caring nature. Thank You.

Val Ford

To who it may concern....on July 8th we lost our mom suddenly.  We were referred to New haven funeral home to look into funeral arrangements.  We met the lovely Cassandra who was fantabulous yes FANTABULOUS  from the beginning to the end. She made the process very easy for us to follow and helped us through everything we required.  Every call and email we sent to her was immediately returned or replied to. When we arrived for the funeral the other staff members were extremely kind and very professional as well to our family and guests. I will definitely be recommending New Haven funeral home if I am asked. This a a very tough type of recommendation to give because of the circumstances but as the bible clearly states it is appointed for man to live and to die. So unfortunately death will happen and New Haven funeral home definitely makes it a lot easier for families to cope during this difficult time.

Thank you Cassandra and New Haven for truly being a solid "family member" during our difficult time.  We appreciated it so much.

Tricia Morris, Shelly, Marsha,Tasheka, The Blake and Thompson Family.

Dear New Haven, 
Remains of the late Isaida Thompson has been received and is in excellent condition, Thank you! 
Godfrey’s Funeral Home 
Clarendon, Jamaica, W.I. 

Dear Cassandra:

On behalf of my family and I we want to express our gratitude to you and your associates for taking care of Mother's funeral. Your professional expertise and guidance through this time of loss were exceptionally great.

You were incredibly compassionate since the beginning of this journey to the very end, and I want to thank you for that. It's people like you that make difficult time a little easier. You were calm, respectful, sensitive to my emotions, and more importantly, confident in what you do. It is obvious that you are fulfilling your Divine purpose.

Lastly, your home is beautifully appointed, with the most comforting atmosphere. Our guest are still commenting. Be assured that I will promote New Haven FC with recommendations whenever the opportunity arises.

Once again we thank you for your great work